Frequently asked questions
How do i book a jumping castle hire?
SImple! either one of the folowing options.
Book your castle here online https://bit.ly/2HH5iOE
Click the "chat with us" button in the bottom right hand corner.
Call Us Coffs Harbour 0431429847 or Grafton 0424366679
Message us on facebook https://bit.ly/2F8wvo8
What happens if its raining or the weather is bad?
Deposits and payment?
Showtime Castles offer $0 deosit bookings. No deposit is required to book a castles for your event. Though we can arrange payment plans to pay off the castle hire before the party date. Feel free to discuss this option with us.
How long does it take to set up the jumping castle?
The jumping castle will be set up and dismantled by a Showtime Castles Installer. It takes around 15 – 20 minutes to set up the jumping castle depending on the type of access. It takes around 20 minutes to dismantle the jumping castle. The jumping castle should not be moved to any other location once installed by us.
Does the jumping castle have to be on grass?
No, but please advise us at the time of booking if any part of the jumping castle will be on a surface other than grass. We can install our jumping castles on artificial lawn, concrete driveways, paved area’s and inside halls or gyms, dirt or gravel. We install a tarp underneath all jumping castles for protection. Soft fall mats are also provided. Heavy weights are provided for anchorage on hard surfaces with pegs staked into the ground for installations on grass etc.
Can I have a jumping castle in a public park?
Does someone need to supervise the operation of the jumping castle?
Yes, a responsible adult over 18 years of age must supervise the jumping castle at all times. or you can hire one of our trained supervisors from $30ph
What power is required for the jumping castle?
Do you have insurance?
We carry $20,000,000.00 in Public Liability Insurance. Please let us know if you require a copy of our certificate of currency.
Can we cancel our jumping castle hire?
You have until the morining of the event to cancel the jumping castle. We are a family operated business and we understand that kids can get sick or family emergencies arise that would prevent you from having the Jumping Castle hire though i you could let us know at your earliest convenience that would be greatNO CANCELLATION FEES APPLY.
What are the rules of Operation?
How many children can be on the castle at once?
Whats the difference between a jumping castle and a jumping castle combo?
The combos include a jumping area plus a mini slide, The jumping castles has a jumping area only.
Can we have a FREE jumping castle at our event?
Yes! In some cases we offer FREE hire of 1-4 Catles depending on the size of the event. We even have a Showtime Kids Korner which has walking balloons, giant bubbles, face painting & more. Showtime castles will provide a castle/s and a supervisor for your event and will chargeevent goers from $5-$10 for unlimited rides of one or multiple castles p Please note smaller events may occur a minimum retainer charge. Feel free to discuss your event with us.