Frequently asked questions

How do i book a jumping castle hire?

SImple! either one of the folowing options.

  1. Book your castle here online
  2. Click the "chat with us" button in the bottom right hand corner.
  3. Call Us Coffs Harbour 0431429847 or Grafton 0424366679
  4. Message us on facebook

What happens if its raining or the weather is bad?

Should you feel it necessary to cancel your party or event due to rain we would ask that you give us as much notice as possible. Once a castle has been delivered or set up the full amount will need to be paid even if it begins to rain. This is the main reason we do not take deposits. Showtime Castles reserves the right to cancel due to weather.

Deposits and payment?

Showtime Castles offer $0 deosit bookings. No deposit is required to book a castles for your event. Though we can arrange payment plans to pay off the castle hire before the party date. Feel free to discuss this option with us.

How long does it take to set up the jumping castle?

The jumping castle will be set up and dismantled by a Showtime Castles Installer. It takes around 15 – 20 minutes to set up the jumping castle depending on the type of access. It takes around 20 minutes to dismantle the jumping castle. The jumping castle should not be moved to any other location once installed by us.

Does the jumping castle have to be on grass?

No, but please advise us at the time of booking if any part of the jumping castle will be on a surface other than grass. We can install our jumping castles on artificial lawn, concrete driveways, paved area’s and inside halls or gyms, dirt or gravel. We install a tarp underneath all jumping castles for protection. Soft fall mats are also provided. Heavy weights are provided for anchorage on hard surfaces with pegs staked into the ground for installations on grass etc.

Can I have a jumping castle in a public park?

Hiring jumping castles in Public Parks in Coffs Harbour and Grafton require permission from local council authorities. Contact your local council for more information. Some councils may charge a small hire fee. Some public parks may not have access to power. Showtime Castles can provide our own power with a petrol blower/generator for the jumping castle hire for which there will be a additional charge.

Does someone need to supervise the operation of the jumping castle?

Yes, a responsible adult over 18 years of age must supervise the jumping castle at all times. or you can hire one of our trained supervisors from $30ph

What power is required for the jumping castle?

A power point (240volt) should ideally be available within 25 metres of the jumping castle. It can be an absolute maximum of 50 metres before you will require a petrol blower for which there will be a additional charge.

Do you have insurance?

We carry $20,000,000.00 in Public Liability Insurance. Please let us know if you require a copy of our certificate of currency.

Can we cancel our jumping castle hire?

You have until the morining of the event to cancel the jumping castle. We are a family operated business and we understand that kids can get sick or family emergencies arise that would prevent you from having the Jumping Castle hire though i you could let us know at your earliest convenience that would be greatNO CANCELLATION FEES APPLY.

What are the rules of Operation?

All participants must remove shoes before playing on the inflatable. No food and drinks allowed on inflatable. Children must be supervised at all times. No climbing or sitting on top of inflatable walls. Flips are not permitted to avoid injuries. No sharp objects or glass are to be worn whilst on inflatable. The safety of all participants is the sole responsibility of the customer hiring the inflatable.

How many children can be on the castle at once?

It is dependent on size and age, however generally 6-8 children at the one time. 1-2 for Waterslide and obstacle course.

Whats the difference between a jumping castle and a jumping castle combo?

The combos include a jumping area plus a mini slide, The jumping castles has a jumping area only.

Can we have a FREE jumping castle at our event?

Yes! In some cases we offer FREE hire of 1-4 Catles depending on the size of the event. We even have a Showtime Kids Korner which has walking balloons, giant bubbles, face painting & more. Showtime castles will provide a castle/s and a supervisor for your event and will chargeevent goers from $5-$10 for unlimited rides of one or multiple castles p Please note smaller events may occur a minimum retainer charge. Feel free to discuss your event with us.