What time can I hire a jumping castle?

Basically whenever the sun is shining. We need to be able to see what we are doing as do the kids playing on the castle.

between 8am-4pm

Sometimes we can extend the time a bit depending on circumstances but give us a call to find out how busy we are on the particular day of hire if requiring later than the times listed above

Do you require a deposit to book in?

Generally Yes we do, $50+ to secure your booking via credit card. This deposit is only ever refunded if weather causes the booking to be cancelled prior to loading up for the job.

What happens if you cancel a booking?

Weather Cancellations:

Bookings cancelled due to severe weather (either by you or us) are fully refunded in most instances. The weather is out of all of our control and an important factor when using inflatables. We will advise of the forecast at least the day prior to hire and this is when bookings can be cancelled/altered.

Cancellations for any other reason:

More than 2 weeks notice: deposit refunded, no charge.

Less than two weeks notice: up to 50% of the booking total will be charged.

Less than 1 weeks notice: anywhere up to the Full price of booking charged, circumstances depending.

Booking Alterations:

If equipment needs to be changed due to weather, access, set up space or any other reason we reserve the right to charge the amount of the original hire equipment even if the booking has been altered to a lower cost inflatable. Why? We still loose out on the original hire and most of the time need to reload runs, jobsheets etc which is more work which costs wages. Sometimes we will apply a credit for the difference for future bookings to make up for this.

What happens if the castle cannot be set up on the day of hire?

If we are unable to set up the inflatable due to: not having the required access or space, the area being unsuitable due to its surface type (which has not been advised), the area having a slope which would make set up unsafe, not having the required amount of space to set up with appropriate clearance or for ANY other reason which is out of our control and specified on the confirmation email, over the phone or is general common sense: the full amount of the hire can be charged.

All our site requirements are mentioned specifically on the confirmation email and on our website for each item. The last thing we want is to have to not go ahead with the booking. Please understand that it not only cost us the time loading up, driving to the job etc but also means we may have been unable to take other bookings due to having the booking locked in at a specific time and place.

Does someone from your company stay during the party?
No not for normal private hires at home, you as a parent are the supervisor for the day. Safety information will be provided on and prior to the day of hire. We will stay and supervise at any public areas, events, fetes etc and can also supervise private hires. Additional costs are below.

How much does Supervision cost for events etc?

Our professional staff are charged from $50 an hour on Weekdays & Saturdays and from $50 an hour on Sundays, short hires & evening hires after 4pm.

Travel costs will apply for supervisors on jobs more than 1 hour out of Kempsey

How much space and access do i need for a jumping castle?

As a general rule: about 1m wide clear access. See below

This is written on each castles page, please check. Access required is from 50cm - 1.5m wide down paths, sides of houses, through gates etc. Area required for set up is from 5x5m to 7x10m depending on the castle. We need to know if there are any stairs or slopes on the way to set up area.

DIRECT VEHICLE ACCESS: is required to within 10m of set up for more than 1 inflatable, corporate hires, events and for all inflatables over 180kg.

How long does it take to set up/pack up the castle?
It only takes about 20- 40 minutes to set up and the same to pack up the castle. Our installers are very efficient and there is no need for our customers to lift a finger.

Access is the biggest factor in the time it takes, the clearer the access the quicker we are.

Does the Jumping Castle have to be set up on grass?
Yes We use heavy duty vinyl tarps to protect your surface and our castles. Safety mats are also provided. Charges for surfaces other than grass may apply

How do I book my jumping castle hire?
All bookings are done online as it saves us forgetting or putting any details wrong. No deposit is required to log the booking request, only once we confirm it.

What happens on the day of hire?
On the day of hire one of our installers will arrive to set up the castle at an arranged time well before the party. Generally 1 hour prior to your booking commencing (i.e 11am set up for a 12-3pm booking). All they need is someone to be home, show them where the castle is to be installed and they can access power. Sit back and leave the rest to us.

What if I don’t have the space required to set up a castle?

We suggest places such as your local community centre, church, halls, school, public parks or even a friend’s house as possible places to have your birthday party and fit the castle in. Our castles can go indoors in such places with very high ceilings. They are generally quite easy to get booked in and only cost a small fee to hire. Can often save a huge clean up after as well!

Does someone need to supervise the jumping castle hire?

Yes, it is fundamental that a responsible person over 18 years of age (parent) supervise the jumping castle at all times whilst it is hired. We will give training in the safe operation and supervision of the jumping castle or hire equipment on the day of hire.
For hires in a public place or for corporate/ commercial uses we will have to supply a trained supervisor.

How can I hire a jumping castle in a public park?
Yes you can, it does require permission from your local council or authority, and we suggest you contact them for further information. They do generally charge a small fee but can be a brilliant place to enjoy your special day with friends and family. We will need to provide one of our supervisors for hires in a public place also.

Do you have Insurance?

Yes we carry $20, 000, 000 in product and public liability insurance with the leading provider in the amusement industry. A copy of our certificate of currency is available by request on email.

Who is liable during the hire?

In terms of the castle being set up safely and fit for operation we are: that's our job! In terms of how the kids use the castle it is up to the hirer who has been instructed by us on the safe use of the castle. Just like it is the driver of a rental cars responsibility to drive it carefully. If we are supervising: we are responsible.

What is your weather policy?
In cases of heavy rain or high winds we reserve the right to cancel a booking. Our castles are fitted with roofs and most can withstand slight rain. If winds are over 30km an hour we must cancel the booking regardless of the weather. Obviously we never want this to be the case and can generally work around the weather.

Please note that in the case that a booking has to be cancelled due to poor weather,or if you decide to cancel due to the forecast, we do have some great alternatives that can be used in smaller spaces undercover, such as under your patio which are still great fun for your party. Please see pic below for some of our suitable products.

What power is required?
A 240volt (normal domestic type) power point should be within 25m of the jumping castle This power point should be on its own circuit, not with any other high amp drawing electrical devices. If this is not possible the hire will require a petrol blower with an additional cost.

Are bookings subject to terms and conditions?

Yes they are. Terms and Conditions must be accepted when booking any of our products online. For a copy please contact us.